Terms & Conditions
Last updated: 18 December 2025
Business name: Miss Gray Pty Ltd (ABN 56 642 224 717)
Contact: [email protected]
Platform: Kajabi (course delivery), with payment processing via Kajabi Payments
These Terms & Conditions (“Terms”) apply to any purchase made through our Kajabi checkout, including digital products (such as courses, masterclasses, workshops, templates, downloads and other digital resources) and services (such as 1:1 styling, consulting, coaching-style sessions, audits, or other service-based upsells) (together, the “Services”).
By purchasing, ticking the checkbox at checkout, accessing any Services, or using any Content, you agree to these Terms.
If you do not agree, do not purchase or access the Services.
1. Definitions
- We / us / our means Miss Gray Pty Ltd.
- You / your / Customer / Participant means the person purchasing or accessing the Services.
- Effective date means the date you complete your purchase at checkout.
- Content means all digital materials we provide, including videos, written materials, templates, downloads, replays, community posts, and resources.
2. Overview and acceptance
2.1 Checkout details form part of these Terms. The specific offer, inclusions, deliverables, price, access period, and any service conditions shown on the checkout page at the time of purchase are incorporated into these Terms.
2.2 Separate retail terms. Purchases made through our Squarespace retail store (including physical goods or retail items) are governed by separate retail Terms & Conditions and are not covered by these Terms.
2.3 Updates. We may update these Terms from time to time. The Terms in place on your Effective date apply to that purchase, unless a change is required by law or is administrative and does not materially reduce your rights.
3. The Services
3.1 What we provide. We provide online education and/or services as described at checkout. Unless stated otherwise, Services are delivered online and not in person.
3.2 Access via Kajabi (digital products). Digital products are delivered through Kajabi. You are responsible for having the required device, internet connection, and software to access the Services.
3.3 Access period. Your access period is the period stated on the checkout page (for example, “lifetime access” or “12 months access”). If no period is stated, access is provided for a reasonable period determined by us.
3.4 Live elements, replays and changes. If your purchase includes live calls, Q&A sessions, or live service delivery:
- dates/times may change for operational reasons, and we will provide reasonable notice where possible
- where a replay is offered, that may be the primary access method if you cannot attend live
- we may update, replace, or refine Content over time to keep it current and useful.
3.5 Bonuses and add-ons. Bonuses and add-ons are available only as described at the time of purchase and only while we continue to host/offer them. We may update, replace, or retire bonus materials. Bonus removal does not, by itself, entitle you to a refund.
3.6 Right to refuse service. To the extent permitted by law, we may refuse, suspend, or terminate access for behaviour that breaches these Terms, harms others, or involves misuse of Content or the platform.
4. Bookings and delivery for 1:1 services (if applicable)
This section applies only if your Kajabi purchase includes 1:1 services, sessions, or service-based deliverables.
4.1 Booking. Booking instructions (including how to schedule) will be provided after purchase, or inside Kajabi. You are responsible for booking within any timeframe stated at checkout.
4.2 Timeframes and expiry. If your purchase includes sessions or service deliverables that must be used within a certain timeframe, that timeframe will be stated at checkout (or in the program portal). If no timeframe is stated, sessions/deliverables must be booked/commenced within a reasonable period.
4.3 Rescheduling. You may reschedule a booked session by giving reasonable notice (for example, at least 24 hours). If you give less than reasonable notice, we may treat it as a late cancellation and the session may be forfeited.
4.4 No-shows and late arrivals. If you do not attend a booked session, or you arrive late, the session may be shortened or forfeited (and may be deemed delivered). We are not required to extend beyond the scheduled time.
4.5 Your preparation and responsiveness. Where a service requires you to provide information (for example, measurements, photos, preferences, brand links, deadlines, or questionnaires), you agree to provide accurate information promptly. Delays in providing required inputs may delay delivery and may limit the outcomes of the service.
4.6 Scope. We provide the service described at checkout. Anything outside that scope (extra time, additional deliverables, extra revisions, additional shopping lists, extended support) is not included unless agreed in writing and may require an additional fee.
5. Your responsibilities
5.1 Personal use only. You agree to use the Services for your personal education or internal business use only (not for resale, redistribution, or teaching as your own product).
5.2 Account security. You must keep your login details confidential and not share access with any other person. You are responsible for activity on your account.
5.3 Conduct. If the Services include community spaces, group calls, comments, or submissions, you agree to behave respectfully. We may remove content or restrict access if you are abusive, harassing, discriminatory, threatening, or repeatedly disruptive.
5.4 No unlawful or harmful use. You must not use the Services to violate laws, infringe intellectual property, or distribute harmful code/content.
6. Fees and payments
6.1 Fees. You agree to pay the fee shown at checkout (the “Fee”), including any taxes clearly disclosed at checkout.
6.2 Payment plans. If you choose a payment plan:
- you remain responsible for the full purchase price, and
- payments will be charged automatically on the schedule disclosed at checkout, and
- access may be paused if payments fail or become overdue.
6.3 Failed payments. If a payment fails, you authorise Kajabi Payments to retry. You must update your payment details promptly to avoid interruption.
6.4 Billing review and temporary access hold. If you notify us of a billing discrepancy (including claims of overpayment, duplicate charges, coupon misuse, or incorrect pricing), we may temporarily pause access while we review. If your account is in good standing, access will be reinstated promptly.
7. Refunds, cancellations, and Australian Consumer Law
7.1 Change of mind (digital access). We do not offer refunds for change of mind, incorrect purchase, failure to use the Services, or circumstances outside our control, particularly where digital Content is made available immediately on purchase. This aligns with consumer guidance that change-of-mind refunds are not required where you received what you asked for. ACCC+1
7.2 Consumer guarantees still apply. Nothing in these Terms excludes, restricts, or modifies any right or remedy you may have under the Australian Consumer Law (“ACL”) or other applicable law, including consumer guarantees for products and services. ACCC+1
7.3 Requesting a remedy. If you believe you are entitled to a remedy under the ACL (for example, where there is a major failure), contact us at [email protected] with your order details and a brief explanation and we will respond within a reasonable time.
8. Chargebacks and payment disputes
8.1 Contact us first. If you have a payment issue, you agree to contact us first at [email protected] so we can investigate and resolve it.
8.2 Chargebacks. If you lodge a chargeback or payment dispute, we may temporarily suspend access while the matter is reviewed.
8.3 Fraudulent or abusive disputes. Where a chargeback is found to be fraudulent or abusive (for example, claiming “unauthorised” after accessing Content/services), we reserve the right to dispute it and recover reasonable costs incurred, to the extent permitted by law.
9. Intellectual property and licence
9.1 Our ownership. All Content is owned by us (or our licensors) and protected by intellectual property laws.
9.2 Limited licence. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Content for your personal use (or internal business use) during your access period.
9.3 No copying or sharing. You must not reproduce, sell, sublicense, distribute, publish, share, or upload our Content (including to shared drives, public forums, or AI training datasets), or record/redistribute live calls without our written permission.
10. Confidentiality and community standards (if applicable)
10.1 Confidential information. If you receive confidential information (including pricing, strategies, templates not publicly available, or business processes), you agree to keep it confidential and not disclose it.
10.2 Participant confidentiality. If the Services include a community, you agree not to share other participants’ posts, identities, or private information outside the community.
11. User-generated content and permissions
11.1 Your submissions. If you post content inside Kajabi/community (“Your Content”), you grant us a royalty-free, worldwide, non-exclusive licence to use, reproduce, and display Your Content for operating the Services.
11.2 Marketing use. We will not use your name, likeness, or identifying details in marketing without permission, except where you have provided a testimonial intended for public use or you have otherwise consented.
12. Disclaimers
12.1 Educational and informational. The Services are provided for educational and informational purposes and do not constitute legal, financial, medical, or professional advice.
12.2 No guarantees. We do not guarantee outcomes, results, income, or specific performance. Results depend on your circumstances, decisions, implementation, and factors outside our control.
12.3 Third-party platforms. We are not responsible for third-party system outages or changes (including Kajabi). Where possible, we will take reasonable steps to restore access.
13. Limitation of liability
13.1 To the extent permitted by law. To the maximum extent permitted by law, we exclude liability for indirect or consequential loss (including loss of profits, revenue, data, goodwill, or opportunity).
13.2 Liability cap. To the extent permitted by law, our total liability to you for any claim connected with the Services is limited to the amount you paid us for the relevant Service.
13.3 Non-excludable rights. This section does not exclude liability that cannot be excluded under the ACL or other applicable law.
14. Indemnity
To the extent permitted by law, you agree to indemnify us against losses, damages, and reasonable legal costs arising from your breach of these Terms, unlawful conduct, or misuse of the Services, including infringement of intellectual property rights.
15. Suspension and termination
15.1 Suspension/termination by us. We may suspend or terminate access if you breach these Terms (including sharing logins or Content), harass others, commit fraud, or misuse the Services.
15.2 Effect of termination. If access is terminated due to your breach, you are not entitled to a refund for amounts already paid, subject to any non-excludable rights under the ACL.
16. Dispute resolution
16.1 Good faith negotiation. If a dispute arises, both parties agree to first attempt to resolve it by good faith discussion via email.
16.2 Mediation. If unresolved, either party may propose mediation in Victoria, Australia, with a mediator agreed by the parties. Costs are shared equally unless agreed otherwise.
16.3 Urgent relief. Nothing prevents either party seeking urgent injunctive or equitable relief where required.
17. Governing law
These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.
18. Miscellaneous
18.1 Assignment. We may assign or transfer our rights and obligations under these Terms to a related entity or successor.
18.2 Severability. If any provision is invalid or unenforceable, the remaining provisions remain in effect.
18.3 Entire agreement. These Terms and the checkout page details form the entire agreement between you and us about the Services.
18.4 Notices. Notices must be sent by email to [email protected] (or to your most recent email address on file for notices to you).
