Privacy Policy (Miss Gray Pty Ltd)
Last updated: 18 December 2025
Business: Miss Gray Pty Ltd (ABN 56 642 224 717)
Contact: [email protected]
Miss Gray Pty Ltd (“Miss Gray”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information, and how you can access or correct your information or make a complaint.
This policy is intended to meet our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Federal Register of Legislation+2AustLII+2
1) What personal information we collect
The personal information we collect depends on how you interact with us, but may include:
- Identity and contact details (e.g., name, email address, phone number, billing address)
- Purchase and transaction information (e.g., what you bought, payment status, receipts/invoices)
- Account information (e.g., login details for our course portal—note: we do not store your full card details)
- Customer support communications (e.g., emails/messages you send us)
- Styling/service information (if you purchase services) such as preferences, sizing/measurements you choose to provide, photos you provide, and style goals
- Website and device information (e.g., IP address, browser type, device identifiers, pages visited, interactions) collected via cookies and similar technologies.
2) How we collect personal information
We may collect personal information:
- When you purchase through our Kajabi checkout
- When you create an account, log in, or access content on Kajabi
- When you opt-in to receive a free resource, newsletter, or marketing communications
- When you contact us for support or enquiries
- Automatically through cookies, tracking pixels, analytics tools, and similar technologies when you browse our websites or landing pages (see section 6). OAIC+1
3) Why we collect, use and hold personal information
We collect, use and hold personal information to:
- Provide and deliver products and services you purchase (including digital access and service delivery)
- Set up and administer your Kajabi account access
- Process payments and prevent fraud
- Communicate with you about your purchase, updates, and support requests
- Improve our offers, content, customer experience, and websites
- Send marketing communications where you have opted in or where otherwise permitted by law (you can opt out at any time)
- Comply with legal and regulatory obligations and resolve disputes.
4) When we disclose your personal information
We may disclose personal information to trusted third parties where necessary to operate our business, including:
- Kajabi (platform hosting, checkout, course delivery, customer management)
- Kajabi Payments (payment processing)
- Customer support and communication tools (email and messaging providers we use)
- Analytics and advertising partners (e.g., website analytics and advertising platforms)
- Professional advisers (e.g., accountants, lawyers) and where required by law.
We take reasonable steps to ensure third parties handle personal information appropriately.
5) Overseas disclosure
Some of the third-party providers we use (including platform, analytics, and advertising providers) may store or process information outside Australia (for example, in the United States or other locations where their servers are located). Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place consistent with Australian privacy obligations.
6) Cookies, analytics and tracking pixels
We use cookies and similar technologies (including tracking pixels) to:
- Keep our websites and Kajabi experiences working properly
- Remember preferences and improve your browsing experience
- Understand how visitors use our pages (analytics)
- Measure the performance of marketing campaigns and show relevant ads (where enabled).
You can manage cookies through your browser settings and, where available, via cookie controls on our website. Please note: disabling cookies may affect website functionality.
OAIC guidance notes that organisations using third-party tracking pixels should be transparent about collection and handling of personal information. OAIC+1
7) Direct marketing
Where permitted, we may send you marketing communications (for example, updates, offers, and new releases). You can opt out at any time by using the unsubscribe link in our emails or by contacting us at [email protected].
8) Data security and storage
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using reputable platforms and service providers, access controls, and standard security practices.
No method of transmission or storage is completely secure, but we work to maintain appropriate safeguards.
9) Accessing and correcting your personal information
You may request access to personal information we hold about you and request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading.
To request access or correction, contact [email protected]. We may need to verify your identity before processing your request.
10) Complaints
If you have a complaint about how we have handled your personal information, please email [email protected] with details of your complaint. We will acknowledge your complaint and respond within a reasonable timeframe, and we may request further information to investigate.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) to make a complaint. (OAIC details are available on their website.)
APP guidance requires privacy policies to explain how individuals can complain about a breach of the APPs. OAIC+1
11) Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be published on our website/landing pages with a revised “Last updated” date.
12) Contact us
For any questions, requests, or complaints relating to privacy, contact:
Miss Gray Pty Ltd
Email: [email protected]
